Turner Yacht Services is committed to quality service and total customer satisfaction. What better way to measure your success than to listen to your customers. Here's what they say about us:
As you know, Turner Yacht Services has been servicing my vessel for over eight years. As the first owner of a Sea Ray 480 Motor Yacht (Hull #1), my 'Club Level' looks like she left the factory...even though she is about to celebrate her 12th birthday. Folks are constantly amazed when I tell them her age because of her gelcoat shine and like new appearance. There are many boat owners who cut corners to save money when it comes to the mechanical and visual upkeep of their vessel. This is very short sighted and could be costly. Let me explain.
I recently began the refinance process to take advantage of amazingly low interest rates available through Kim Madigan at Bank of America. She told me that the process would be smooth and relatively painless (which it was), but I would need to have a survey done to qualify for the loan amount we were trying to achieve. The final survey value came in at our desired amount because the written survey stated, "The vessel was found to be in overall excellent to Bristol condition-nearly unblemished exterior. Vessel maintenance is at such a level as to be considered compulsive. As inspected this vessel may be the finest example of vessel upkeep and concern we have inspected in the Annapolis Maryland area." I later found out that the evaluation was conducted by one of the mid-Atlantic's most highly accredited (and pickiest) surveyors.
What more can I say? Because of the 'glowing report the bank approved an additional $50,000! Those are significant dollars and far less than what has been invested to maintain the boat at its current level of quality. Thanks Richard, needless to say we are incredibly pleased with all that you and your team do for Club Level.
Lisa and Gary Oster
"I have used Turner Yacht Services for several years with excellent results each time. Richard is the rare marine service provider who takes his commitments seriously. This year's weather conspired against him. He kept me informed and worked to get my detailing work completed as soon as the weather allowed. My live-aboard dock-mates were impressed by the diligence of the crew as well as the great work. Andiamo's in her seventh season and she still looks almost new - a lot of the credit goes to Richard's team as well as the Collinite line of products they use."
"The men did an excellent job on our boat. I keep telling my friends about the attention to detail and the work that is done by your team. Thanks for your help."
"I was pleased with the service. The guys were very courteous and professional. They required minimal involvement from me (which I appreciated) and did a very good job of washing and waxing the boat. They pointed out to me a couple of places where they were unable to make it look almost new - things I was aware of and did not expect them to be able to deal with. While they were unable to deal with the mildew spots in the headliner, they provided some suggestions for preventing them in the future.
Overall, it has been a pleasure to deal with Turner Yacht Services. Your phone discussions were informative and helpful, you met your commitments, there seems to be very good communication between your main office and your field crews which improves their performance. The wash and wax left the boat in great shape and all of you were very professional, straightforward and pleasant to deal with. I will use your services again in the future."
"This was our first season using Turner Yacht Services, but after using a different service in the past, we can definitely say that they provide the most professional support and highest quality service in the industry. Jen provides prompt and professional assistance in the office, the crews provide a quality job every time, but the fact that Richard personally gets involved with inspections after services and often contacts to ensure everything is meeting our needs and asks if there is anything else they can do is amazing. You will not find this level of service and personal attention to detail from anyone else."
Vince & Diane McGowan, Grasonville, Maryland - "Fiddlers Green"
"I have owned numerous boats, both large and small over the past 40 years. I presently own a 61 foot motor yacht on the Chesapeake and I own a share in and manage a 44 foot sailboat in the Caribbean. During my 40 years in boating I have experienced just about all the problems you hear about over and over again. But, the one that is closest to driving me out of boating is the difficulty in obtaining, competent, timely, honest help in performing routine maintenance and in dealing with the occasional 'fix' of a problem.
Richard Turner and his office and work crews have been a welcome exception to what has become the norm in the industry. Richard has maintained my motor yacht for the past three years. He has been responsive to every need I have expressed. He is proactive in follow up to ensure his work was done to a high standard. On the occasional time there is a 'miss' he is there to remedy the situation immediately. I recently had to have one of my own 'misses' corrected - I missed the correct gear and took a nice groove out of the corner of the hull at the waterline. In seeking a reliable fiberglass repair service I was astounded to find only one outfit being recommended in our area - more surprising was the price they were commanding for their work. When I mentioned this to Richard he put the work out to bid, found five bidders, and provided oversight (at no cost - just because I was 'his customer') - to the work. It turned out great and as a result I had more work done on some more minor issues. I would recommend highly that you too become one of Richard's customers."
Michael Kane, Washington, DC - "Time Out"
"The exceptional service that Turner Yacht Service provides me is what makes me a loyal customer. Their prices are competitive, but more importantly, their dedication to caring for their customers and their yachts is what makes the difference to me. In 'emergency' situations, Mr. Turner and his crew have made themselves available to help protect against the elements of mother nature at no additional charge. I would gladly recommend Turner Yacht Services to any boat owner seeking a professional, caring, and dedicated company to service their boat."
Edward Pacylowski, Highland, Maryland - "On Island Time"
"Turner Yacht Services has been taking care of my boats for several years. Whether it's a wash, wax and detail or transportation of my 46' Cigarette Stealth to South Florida, their service is personal and professional. I highly recommend Richard and his team!"
Richard China, Stevensville, Maryland - "Stealth"
"I have used Turner Yacht Services for the past three years to shrinwrap, open, and wash my boat every second week. I have been totally satisfied with the service provided. Mr. Turner is honest, dependable, and very thorough and meticulous. I have no hesitating in highly recommending Turner Yacht Services."
William James Howard, MD, Edgewater, Maryland - "Il Pescatore"
"Turner Yacht Services and Rich Turner personally have been responsive to both detailing my Tiara and Shrinkwrapping it on my boat lift on Thompson Creek. His work has been of the highest quality and I will continue to reach out to him for those services."
Rodney Plourde, Stevensville, Maryland - "Mr. Fidget"
"I have used Turner Yacht Services on a number of occasions, first in detailing a crusing sailboat and most recently in detailing an airplane. I have always found the service to be prompt, courteous, thorough and very detail oriented. Richard is very patient and honest in explaining what results realistically to expect, and if ever a return visit is needed it is provided promptly and without question. I would not hesitate to recomment Turner Yacht Services to anyone, and I definitely intend to use them again in the future."
Joe Kelly, Annapolis, Maryland - Beechcraft Bonanza
"I find Turner Yacht Servies to be fair in the pricing of their services. I find them to do what they say they will be doing, which in the boating industry can be difficult to find. Services were provided as promised with no issues or complaints from me. Special requests were handled by Turner whenever asked. I have recommended their services to friends of mine."
Mike Coppola, Annapolis, Maryland - "Fun Stuff"
"Richard and his great staff are always professional and friendly. They get the job done right. It is always a pleasure working with Richard and his team."
Linda Mann, Annapolis, Maryland - "Infinite Possibilities"
"I am happy to provide you with the results of my experience with you and your firm. First of all, I knew that transporting my 27' Boston Whaler from Nantucket to Grasonville Maryland would be complicated. the Whaler, on it's trailer, had to be driven on and off the ferry between Nantucket and Hyannis by the Steamship Authority. Then Turner Yacht Services had to be in Hyannis to pick up in their lot within a 24 hour time window. I was thankful that you were able to work out a prompt and convenient date for picking up the boat. The transport went well with the boat arriving on time and in pristine condition at Whalertowne in Grasonville. Thanks for your help and for a good job at a fair price."
John Beale, Chevy Chase, Maryland
"I use Turner Yacht Services in my brokerage business to provide professional cleaning to all of my boat deliveries. I also use them for boat transportation throughout the country. Richard and Jen are very attentive and they do everything possible to make sure the job is done when promised and completed in a professional manner. They work hard, they care and they treat people with respect. I highly recommend them to my clients and I am proud to do so."
Mike Sweeney, Grasonville, Maryland - "Mears Point Yacht Sales"
"When I think of Turner one thing comes to my mind. When Richard says he will do something he does it. I dont have to worry about it again. His word is his bond. It's very hard to find that in people these days. I know I'm a customer of Turner's, but he makes me feel like a friend and I like that. I wont hesitate to refer people to Turner Yacht Services."
David Lewkowitz, Wyoming, Delaware - "Never Enough"
"I have been very pleased with the cleaning to my boat and especially the service. Any concern or question I had, Mr. Turner would get right back to me. Turner Yacht Services does an excellent job. I will use them again next year and recommend them to other boaters."
Diane Lyle, Annapolis, Maryland - "Fun Stuff"
"The boat is always clean and looks great whenever we come down. There is very good detail and care taken when cleaning the boat."
Steven Kramer, Gaithersburg, Maryland - "A2Z"
"The boat looked like it had a mirror finish on it after you washed and waxed it. The work performed was done timely and to the exact specifications I expected."
Frank Shults, McLean, Virginia - "Tesoro"
"We have employed Turner Yacht Services for the past several years, primarily for cleaning and detailing our boat inventory. They have always done an exceptional job, showing up when promised, completing the job on time and meeting our expectations. Turner has also jumped through hoops for our company when we were in a bind and needed their help."
Jeff Truesdale, Managing Partner, Grasonville, Maryland - "Clarks Landing Boat Sales"
"I have been extremely impressed with the quality of service and professionalism shown by Turner Yacht Services. My wife and I appreciate knowing that our boat will look great and be ready to go each time we head down to our slip. We also appreciate the honesty of Mr. Turner and have recommended his bi-weekly washing and waxing regimine to many fellow boat owners. I also like knowing his company is insured and bonded - that protects me when his crew is working on my boat."
Bradley J. Olson, Grasonville, Maryland - "Nostromo"
"This is our 2nd year using Turner Yacht Services and we are extremely pleased with the work. It is a pleasure to come to the marina after a tough work week to find a clean boat. Customer service and satisfaction seem to be paramount to Rich. After an initial waxing of our "new to us" boat, we felt that something more could be done to bring out the true beauty and shine of the fiberglass. Rich listened to our concerns and opinions and went on to research products specific to our boat's needs. The end result was beautiful. We enjoy the personal attention and intend to remain long time loyal customers."
Joe and Kathy Mahon, Huntingdon Valley, Pennsylvania - "Krystal Ship"
"I have found the services to be quick to respond, flexible to scheduling and excellent on follow up. Good value for the monies spent.
Jim Roos, Maryland
"I have been using Turner Yacht Services for many years. As the owner of a 50' motor yacht used for personal cruising and professional charter, I require a high quality reputable detailing company. Richard's team double coat waxes my vessel, Club Level, three times/season. The crew treats my boat as if it were theirs. It always receives a quality, first class "like new" finished product. I have recommended Turner Yacht Services to many of my boating friends."
Gary Oster, Annapolis, Maryland - "Club Level"
"Mr. Turner has always been fair and honest in every dealing that I have had with him. That is very hard to come by in the marine industry. I have and would certainly recommend him to my friends or anyone else in the future."
Scott Smith, Annapolis, Maryland - "Size Matters"
"Richard Turner of Turner Yacht Services proved to be an exceptionally valuable reseource in meeting our immediate needs. The Turner crew was able to complete the interior and exterior detail of the boat in a timely and efficient way and left nothing to chance in finishing their tasks. We are certainly pleased with the result and are happy to serve as a satisfied customer reference for Turner Yacht Services."
Marilyn Figlin, Philadelphia, Pennsylvania - "Bigg Figg"
"It is clear that Turner Yacht Services and Richard Turner specifically takes pride in his work and takes care of your boat as if he was a co-owner. During the recent wave of hurricanes, I was in New York and out of the blue, I get a note from Turner Yacht Services asking if I need help securing my boat. It was a major load off my shulders and I never doubted that my boat would weather the storms just fine. TYS is a necessary asset to worry free boating in the Chesapeake Bay Area."
Thomas Poindexter, Grasonville, Maryland - "No Worries"
"We found ourselves in a bind just an hour before the Bay Bridge Boat Show was scheduled to open. We called Turner Yacht Services to see if they could get our display boats cleaned, and they came through with flying colors. Their staff arrived quickly, were professional and got everything taken care of with minutes to spare. Richard even came by to make sure we were pleased with the service. It was reassuring to know they were handling our boats so we could put our attention where it needed to be. Turner Yacht Services provided us with exceptional service, not only with the cleaning service, but also in their customer service - that's where they truly shine!"
Christopher D. Ruggieri, Annapolis, Maryland - "Intrinsic Fleet"
"Turner Yacht Services has provided superior services at a reasonable cost. Their professional staff is detail oriented and provides high customer service. I highly recommend them to my friends and colleagues."
David Williams, Annapols, Maryland
"I was a two boat owner for most of the season after taking delivery of a new boat in early May. After 3 1/2 months on the market with no serious interest, I contacted Turner Yacht Services to get a quote to have my old boat detailed to try and generate some sales interest before the end of the season. Turner provided a reasonable quote for the detailing service and completed the work in a a prompt and professional manner. The weekend after the detailing was complete, I received an offer on the boat and the sale was completed two weeks later. After a whole summer with no activity, it is clear that the detail work completed by Turner Yacht Services made the difference in getting my old boat sold this year."
Bryan Bess, Lititz, Pennsylvania - "Memory Maker" - "Prime Time"